**Assistant Store Manager - Goodwill PCH Store** Long Beach, CA, USA Req #107 Thursday, February 17, 2022 ASSISTANT STORE MANAGER Goodwill, Serving the People of Southern Los Angeles County (SOLAC) is a 501(c)(3) nonprofit organization that transforms donated goods into job training, education and placement services for individuals with barriers to employment. Goodwill SOLAC serves 22 cities and communities throughout Southern Los Angeles County. Our job readiness programs empower individuals, strengthen families and build stronger communities. Placing individuals in productive and competitive employment fills them with the value, joy and dignity of a paycheck. We believe putting people to work not only benefits the individual, but also the communitys economic vitality through taxes, spending power, real estate values, quality of life, and relief from social services and welfare systems. When you join Goodwill, you are not only embarking on the next chapter of your own professional career journey, but you are also joining the worldwide mission to ensure that members of your own community are provided a pathway to a better future career journey too. Summary Description: Assists the Store Manager in the daily operations of assigned retail store, ensuring consistency, compliance, and achievement of sales and productivity goals. Responsible for understanding and modeling key performance behaviors by providing effective direction and leadership to employees and offering outstanding service to all donors and customers. This position reports to Store Manager. Exemplary Duties / Responsibilities: Assists Manager in daily store operations, including sales leadership, merchandising, production, customer service, and training. Assumes management responsibilities as needed and/or in Store Manager absence. Responsible for ensuring the daily sales and operational success of assigned store in partnership with the Store Manager. Must ensure high levels of customer satisfaction through excellent service leadership and employee training. Accountable for meeting and/or exceeding sales goals by training, motivating, mentoring and providing feedback to sales staff. Makes sure the deposit is ready in a timely manner to be picked up by the armored car services in Managers absence. Supervisory responsibilities include; assisting in interviewing, and training employees; planning, assigning, scheduling and directing work; providing input on performance appraisals; recognizing, developing employees; addressing complaints and resolving problems. Follows up on all assigned projects. Gives corrective feedback under direction of Store Manager. Operates cash register and trains staff on applicable POS functions. Assists Store Manager on cross training all store personnel, including new employees in all areas of store operations. Reports safety hazards and all accidents to Asset Protection IMMEDIATELY. Needs to understand all facets of store organization and safety to eliminate safety hazards. Accurately completes daily sales paperwork and identifies discrepancies. Provides proactive customer service in a positive, professional, and courteous manner. Must comply with all Sales Division procedures and agency policies and procedures. Must be courteous when answering phones, making announcements, and dealing with customers and staff. Attend and actively participate in and/or facilitate meetings as assigned. Responsible for other duties as assigned. Employment Standards: Education/Experience: High School diploma/GED or its equivalent. Ability to work a flexible schedule, including evenings and weekends 1 - 2 years 'experience in retail, thrift or consignment. Positive work history. Ability to read and write, understand basic math. Able to create and analyze reports, spread sheets and sales statistics Ability to understand complex and simple instructions. Ability to handle customers effectively. Ability to meet deadlines and respond to special needs. Proficient user of MS Office (MS Excel in particular) and basic computer functions Knowledge Knowledge of retail practices, cash handling procedures, visual merchandising and loss prevention. Supervision and leadership team building and training. Skills: Fluent oral and written communication skills. Bilingual a plus. Outstanding problem solving and multi-tasking skills. Highly organized. Cooperation with Manager, store personnel, and Division Directors. Ability to lead and supervise personnel. Ability to work with the public; strong interpersonal and mediation skills required. Use of cash register, calculator/10 key, faxes, and phones. Good record keeping practices. Effective production methods. Ability to accurately complete sales reports. Able to lift, carry, push, and pull at least 50 lbs. Licenses: Valid Drivers License or Valid CA Identification. Desirable Qualifications: Promotes and demonstrates leadership, problem solving, cooperation and teamwork. Ability to work with a minimum amount of supervision.
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