Job Description

Why USAA?Let’s do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are looking for a Director, Bank Agile Product Management for the Payment Product team, which is responsible for payment strategy and insights to product management and enhancements to our payment services offered to our members. The payments team manages the full lifecycle of all payments products and services offered for FSB members which include: Bill pay, Zelle, Account Transfers, Remote Deposit Capture, ACH, Wire.

Leads a team who is responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed within all regulatory and compliance policies and processes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. The preferred location for this position is Colorado Springs, CO. However, it can also be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.

What you'll do:

• Leads an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manages project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and resource allocation.
• Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Applies expert knowledge and removes escalated impediments to the team’s success and assists in conflict resolution, issue and dependency management.
• Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
• Maintains stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization.
• Assesses, uses, and partners with external resources and partners to meet agreed upon expectations.
• Shares information about the portfolio’s output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

What you have:

• Bachelor’s degree; OR 4+ years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8+ years’ experience in product development, process improvement, project delivery, or business/requirements analysis to include 2+ years of that experience within a financial services organization.
• 3+ years of direct team leadership experience or leading large matrixed, cross-functional teams.
• Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
• Agile Scrum best practices and experienced being a product owner for a scrum team
• Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
• Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
• Comprehensive experience in applicable banking regulatory and compliance policies.

What sets you apart:

• A strong track record with business knowledge in the financial services sector with subject-matter expertise in multiple payment rails, to include strong working knowledge of cross technology impacts and the role it plays in the success of the product.
• Understanding of the end-to-end life cycle of payment processing within a bank’s environment.
• Strong analytical ability used to identify risks and confidently raise issues as it pertains to payments products and through proper statue and authority will counsel and escalate early and when necessary
• Identifies opportunities to streamline or enhance payment product offerings to fit members existing and future needs and support continued growth and operational excellence.
• Experience with standard industry payment origination file formats such as ISO20022, ACH Nacha file formats, etc.
• Credentials such as AAP and/or APRP are desired
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $264,200.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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