Job Description
This is a remote position.
ITTConnect is seeking a Google Cloud Contact Center AI - Conversational & Agent Assist Developer to work for one of our clients. This is a role with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom business.
Job location: Remote.
This person will be responsible for designing the conversation framework for virtual agents using Google’s CCAI solutions. The successful candidate will lead the development of conversation flows, intents, and entities, ensuring smooth integration with APIs and customer systems. We require a deep understanding of conversational design, including playbook development, generative fallback, and the use of new-gen AI tools.
Key Responsibilities:
None.
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