Job Description

• Use extensive knowledge of the hospitality industry to solve complex operational problems
• Focus on removing barriers and / or procedures which obstruct or prevent quality guest service
• Evaluate employee performance and provide immediate feedback to improve productivity and recognize positive performance
• Implement rate changes to maximize hotel revenues
• Closely monitor occupancy rates and demand forecasts, making recommendations concerning current and future rates
• Conduct frequent inspections of the Lobby to ensure property quality standards are maintained
• Participate in developing the property's marketing strategies to increase volume and market share
• Work closely with department supervisors to coach, identify and / or resolve inefficient operations
• Inform supervisors of problems which affect the operation of the department
• Assist in developing short and long-range departmental objectives
• Monitor achievement of objectives and prepare status reports for review by supervisor and senior management
• Provide empowerment guidelines for department employees
• Establish boundaries of employee responsibilities and authority
• Document and notify the Executive Director of Guest Services of any problems which may impact the achievement of current and future departmental objectives
• Prepare, meet or exceed monthly and / or annual departmental budgets along with providing supporting documentation when necessary
• Prepare justifications for budgets variations and projected increases for new projects
• Ensure department operations manual is kept current and accurately reflects the duties and functions of assigned employees
• Stay current and abreast with the latest in industry equipment and techniques
• Maintain the highest level of Customer Service in each department
• Responsible for the day to day operation of the Front Desk and Room Reservations
• Perform all duties as deemed necessary for the success of the department

• Three or more years hotel operations supervisory experience in a major hotel resort required
• Previous experience in developing, implementing and evaluating guest service standards a must
• Possess technical knowledge of property management systems
• Ability to develop solutions to maximize the effectiveness of the department
• Be able to work varied shifts including weekend and holidays
• Communicate effectively in English both verbally and written forms
• Professional appearance and demeanor a must

Job Tags

Similar Jobs