Job Description
How do you want to make an impact?
Have you struggled to find purpose with your work? Are you looking to make an impact in someone’s life on a daily basis? If so, then GoHealth is where your search ends!
About GoHealth
Our mission is to improve access to healthcare in America. We are a young fast-growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customer’s specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?
About the Role
The Connect Team is seeking qualified candidates with call center and/or customer service backgrounds to join our expanding CARES Team! The Connect Team Agent (our internal title for this role) must be a high-energy salesperson who is comfortable working in a fast-paced environment where roles and responsibilities may change quickly. The agent must be professional, detailed oriented and capable of meeting goals while maintaining full compliance of GoHealth policies and Federal and State regulations.
Responsibilities
Be an ambassador to providing an excellent consumer experience on every call.
Guide inbound consumer calls through the initial buying process by effectively screening them to transfer to the appropriate sales team.
Make outbound calls to prospective consumers via an automatic dialing system.
Understand and perform to certain performance metrics, including transfer rate and other more qualitative metrics
Comply with Federal CMS and State legal requirements and standards and quickly understand GoHealth policies and procedures.
Navigate multiple systems while assisting consumers.
Desired Attributes
Minimum of 2 years of sales, customer service, and/or retail experience
High-school degree required. Bachelor’s or Associate degree preferred, but not required
Previous call center / telemarketing experience strongly preferred
Proven ability to develop new sales with strong cold-calling and prospecting skills.
Excellent oral and written communication skills
Basic to intermediate skills in Microsoft Office (Excel, Word, Outlook)
Possess outstanding customer service skills, a “can-do” attitude, and is driven by a desire to succeed
Ability to work in a fast-paced, exciting, and performance-driven environment and is self-motivated
Collaborative: Works well with managers and team members, valuing their insights and contributions.
Resilient: Maintains a positive attitude in the face of challenges, using coaching as a tool for continuous improvement.
Benefits and Perks
Work Remotely
Performance-based incentives
Paid time off
401k program with company match
Employee Stock Purchasing Plan
Medical, dental, vision, and life insurance benefits
Professional growth opportunities
Generous employee referral bonuses
Employee interest clubs
Charitable events
Monthly event calendars, newsletters and wellness activities
Birthday celebration recognition
Work From Home Stipend
GoHealth is an Equal Opportunity Employer
Job Tags
Permanent employment, Remote job,