New York City | Customer Success Manager | Food Tech Job at Madison Collective, New York, NY

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  • Madison Collective
  • New York, NY

Job Description

Job Description

Job Description

Description

A premier restaurant technology platform that helps businesses grow with Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology is looking for a Customer Success Manager (CSM) to help secure the long-term success of their restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that their customers have a world-class experience and opportunities to further develop their business.

Requirements

  • Must be based in the New York City area
  • 3+ years experience in a Restaurant Success or Account Management role
  • 3+ years experience with the restaurant industry is required (in tech or restaurant operations)
  • Deep understanding and knowledge of the restaurant and online food ordering industries
  • Experience with CRM service tools (e.g, Salesforce, Hubspot)
  • You are Data Driven, Detail Oriented, and Patient
  • Clear and efficient communicator with excellent listening skills
  • Strong problem solver who takes pride in finding solutions and helping customers
  • Experience working with offshore teams is a plus!
  • Strong quality assurance processes to ensure every team member is delivering quality
  • You're a passionate person and excited about growing a new technology and business
  • Youre open to being in the field, boots on the ground, to visit your customers!

Benefits

  • Strong & Competitive Compensation Package
  • Meaningful Equity Stake
  • Company-Sponsored Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • Flexible Work Environment
  • Responsible Paid Time Off

Job Tags

Offshore, Flexible hours,

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