Job Description
About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands - TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Popeyes is seeking a Training Senior Analyst to manage the deployment of Operations Training initiatives. The Training Deployment Senior Analyst is responsible for the successful onboarding, training, and reopening of Easy to Run restaurants. This person will also lead virtual and in-restaurant training sessions to ensure successful restaurant operations and a great guest experience.
Sr. Analyst - ETR Training Responsibilities The Sr. Analyst - ETR Training will lead trainings to implement the Easy to Run Operating System in franchise restaurants. They are responsible for improving restaurant performance, answering field team and restaurant questions, and providing on-site training for the Easy to Run conversion program. This position reports to the Sr Manager, ETR Training.
To be successful in this role, you possess proven strengths and expertise in : - Operations: Can diagnose, implement, and improve bottlenecks in an operation and offers solutions for existing processes
- Facilitation: Ability to tailor and deliver information to diverse audiences of above restaurant leaders, restaurant managers, and restaurant team members
- Learning & Development: Experience in executing and supporting initiatives and training structure within a franchise organization. Familiar with Learning Management Systems (LMS)
- Project Management: Ability to support multiple projects and initiatives simultaneously.
- Communication: Effectively, timely and thoroughly communicate to internal and external teams regarding training needs and initiatives
- Personality: fast learner; organized; systematic; data and results driven
Responsibilities:
- Delivering training materials to diverse audiences in an effective way, including restaurant team members, General Managers, and Above Restaurant Leaders, virtually and in-person
- Partner with cross-functional teams, such as Field Operations, Technology, and Development to support business objectives and initiatives.
- Driving improvement in operations metrics (including but not limited to Service (SOS) and All Complaints Ratio (ACR)) by coaching franchise organizations and restaurant teams on proper use of available tools and tactics for improving operations and guest experience
- Managing and reporting travel logistics, field time, and budget.
Qualifications:
- 1-3 years' experience in restaurant operations management
- Strong attention to detail, problem-solving and project management skills
- Comfortable utilizing and facilitating using video communication software (MS Teams)
- Knowledge and experience using PowerPoint.
- Strong written and verbal communication skills with the ability to support cross-functional teams.
- Ability to work cross-functionally between Marketing, Operations, Technology, and franchisees.
- ServSafe Certification
- Bachelor's Degree preferred.
- Ability to travel up to 75% as needed.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
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