Job Description
GROW YOUR CAREER WITH US At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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POSITION SUMMARY / ESSENTIAL FUNCTIONS The
Wine Steward is responsible for selling beverage(s) during meal hours in Main Dining Rooms or designated venue and provides overall beverage service. In addition to serving beverages his/her duties include the re-stocking of the wine cellar on a daily basis, and once a week may be requested to work during the loading of wines onto to the ship.
- Responsible for achieving the guest satisfaction targets established for the ship in wine service.
- Follows all company wine service standards and sequences of service while on duty.
- Solve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
- Follows and complies with all Public Health rules and regulations.
- Be knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice. The knowledge of how to pair wine with food is imperative.
- Applies salesmanship techniques in order to achieve maximum sales, which will result in higher personal compensation.
- Reports all guests' queries, discrepancies or suggestions to his/her immediate supervisor. Must have full knowledge of the cashless system on board the ship in order to process all transactions accordingly.
- Duties include the cleaning and sanitizing of his/her working area and working utensils following the United States Public Health rules and regulations and all times.
- Must be available to work extra duties or longer hours if necessary.
- Other duties related to the Bar Department may be assigned from time to time.
QUALIFICATIONS - Minimum of two years' experience as a Wine Steward or Bartender on a cruise ship or a combination of ship and large hotel/bar experience in these positions.
- Supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar.
- Proven track record in meeting and exceeding revenue targets, service standards and guest satisfaction results.
- Above industry average knowledge of beverage and wine products is required.
- Computer literacy and knowledge of Word Perfect and Excel is preferred.
- Experience with Micros point of sales equipment is preferred
EDUCATION - Secondary Education degree or equivalent is mandatory.
- Courses in safety, environmental, public health and sanitation regulations and procedures are required.
- Proof of continuous participation in wine and other beverage courses and seminars is preferred.
ATTRIBUTES - Proactive, Team Player, Problem Solver
- Passionate about hospitality and customer service driven
- Must have a professional appearance and good hygiene
- Respect for all co-workers and guests
- Pride in your work by creating positive energy, excitement and fun
- Able to work 7 days a week
- Demonstrate positive behaviors; smiling, being polite and courteous
- Able to develop a camaraderie with team members
- Ability to live in close quarters, share limited space with other cabin-mates
ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
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EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Job Tags
Immediate start, Gangs, Shift work,